I bought one in Amazon, and got similar problem. The first shipped to my home was so damaged, that the plastic top and the metal body were separated. So I called the customer service and they sent me another one, which is still broken, but still functional. Since I really need a washer, I accepted the second one, because Amazon won't send more than one replacement. Sigh, the Haier washer's packaging is really bad. And it took 2 months for them to take the first one away from my home. Imagine the huge box sitting in my living room for so long...