以下是引用lanhua在2007-9-21 20:15:00的发言：
打克服电话关一个saving account居然打了4次还搞不定
一会儿说信息不对
一会儿说信息对的，正帮忙关，谁知不久又被转到其他客服去，告知信息不对

真是TMD

Yeah, I had the similar experience.

The 1st time, I made the call to ask them to close my saving. They said done. Then why I tried to ask them whether the keep changes plan was also closed, they hung up the phone while I was still speaking. 

The next day, I went to the branch, and asked the assistant. The assistant entered my account online, and told me the keep changes plan would be closed automatically if I closed my saving account.

The 3rd day, I noticed some money transferred to my saving account again! I called them. They told me to close the saving account, I have to tell them to also close the keep change plan!!!!!  

What an idiot BOA is!